The smart ticket solution
for emergency and walk-in clinics
GraceQ is the web-based ticketing and queue system for emergency and walk-in practices. Take a ticket, have a seat, get called.
Your advantages at a glance
Clear order - Less stress for the team
No more discussions at the reception – MPA keep an overview at all times
Calm atmosphere - Hassle free less waiting
Better patient perception structured process
Swiss hosting
Data protection & stability guaranteed
AI & Partner integration
Ready for KI & PIS - flexible, networkable and future-proof
Easy steps process
Smart. Connected. Future-proof.
Ready for the future
Al & partner integration
GraceQ is developed with state-of-the-art technology – flexible, scalable and ready for networking with your practice.
Arriving & Recording
Patients enter the practice and are admitted by the MPA
Pull ticket
With one click, the patient automatically receives his ticket
Waiting with an overview
In the waiting room or on the practice website it is always visible which number will be called next
Full control for the team
The MPA sees at a glance in the application, who is waiting and which status is active
Central & flexibly customizable
All waiting patients, calls, and workflows are clearly visible in the cloud and can be individually defined and automated using the workflow designer.
Automated statistics
All relevant figures are automatically recorded and evaluated.
In use at Permanence Bahnhof Winterthur
Since late 2025, GraceQ has been running day to day in a walk-in emergency practice.
Permanence Bahnhof Winterthur emergency practice
«Thanks to central cloud management and automated statistics, GraceQ reduces waiting-room chaos, takes pressure off the team and lastingly improves the patient experience.»
Andrea Causio-Busslinger, Site Manager
- In use since Q4 2025
- Ticketing, live display in the waiting room, analytics for site management
- Hosted in Switzerland
GraceQ: The smart
ticket solution — Ideal for
Quick start with
Smart Solutions
Experience our smart solutions in your practice.
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