Calm at reception
People who are informed don’t call. Your team gets on with the work instead of justifying waiting times on the phone.
A product by GraceBit
GraceFlow: Show waiting times instead of explaining them.
GraceFlow uses a simple web link to show people waiting, live, how their appointment is running. Your team keeps the status up to date in seconds. For practices, studios and advisory services.
- No app
- No login
- Swiss made & hosted
Praxis am Rheinlive
- Dr. L. KellerConsultationon time
- T. BrunnerPhysiotherapy+15 min
- N. SteinerAdvice+30 min
Updated 2 seconds ago
In short
GraceFlow is a digital waiting room by GraceBit AG: people waiting see live, via a web link, when their appointment starts, with no app and no login. Designed for practices, studios and advisory services, ready in under 15 minutes, free to start and hosted in Switzerland.
Benefits
Why GraceFlow?
Informed, not impatient
People waiting can see at any time when it’s their turn: at home, on the way or on site. No app needed.
Ready straight away
No IT project, no hardware. Share the link by SMS, email or QR code and you’re ready to go.
01 — Try it live
This is how easily your team sets the status.
Move the slider: on the left you see your team’s view, on the right what your clients see on their phone.
One click is all it takes, and your clients’ view updates automatically. Planned: in future, GraceFlow will read the delay directly from your scheduling or practice system.
Praxis am Rheinlive
Your appointment with Dr. Keller
Expected start
14:15
+15 minScheduled: 14:00 · Updates automatically
02 — How it works
Four steps, not a project.
Create an account
- In a few minutes
- Add practitioners
Share the link
- By SMS, email or QR code
- For example, in the appointment confirmation
Adjust the delay
- A few clicks in the admin panel
- Per practitioner
Status runs live
- Updates automatically
- Visible on the go too
PlannedIn future, GraceFlow will read the delay directly from your scheduling or practice system. Then there is no need to set the status at all.
03 — A look inside
What GraceFlow looks like day to day.
Real views from the system, with test data.
04 — Added value
One link. Everyone gains time.
For your team
The status is set in seconds. Phone queries and discussions at reception largely disappear.
For people waiting
People who know where things stand can plan their own day and arrive more relaxed, at the right time.
For your location
A calmer waiting area and a presence that signals reliability. Developed and hosted in Switzerland.
05 — Analytics
From waiting time to utilisation.
Because GraceFlow knows every status, a complete picture of your utilisation builds up as you work: the basis on which larger organisations plan.
- Delay patterns and peak times by weekday and time of day
- Punctuality and attendance per practitioner
- Forecast utilisation and plan staffing ahead
- CSV export for your own analyses
Included in the Premium plan. Details on graceflow.ch.
14.9minAvg. delay
64%Punctuality
33Link opens
Avg. delay by weekday and time of day
MonTueWedThuFriSatSun
06 — More on GraceFlow
Everything else on graceflow.ch.
Pricing, common questions and the personal demo are all on the product site.
Pricing & plans
From a free start to solutions for groups and chains. No minimum term.
View pricingCommon questions
Data protection, day-to-day effort, system integration: answered briefly.
Go to the FAQPersonal demo
No obligation and free of charge. A reply within one working day.
Request a demo07 — FAQ
Common questions about GraceFlow.
Which businesses is GraceFlow for?
For any business where people wait for an appointment: medical practices and therapists, hairdressers and beauty salons, advisory services and service businesses.
What is the difference between GraceFlow and GraceQ?
GraceFlow works before people arrive: anyone with an appointment sees live, via a link, when their turn comes. GraceQ organises the waiting area on site when people arrive without a fixed appointment, with tickets and a live display.
What does GraceFlow cost?
Getting started is free, with no credit card and no set-up fee. There are plans for businesses with several staff members. You can find the current prices on graceflow.ch.
How quickly is GraceFlow ready to use?
Usually in under 15 minutes: create an account, add your staff and share the link, for example in the appointment confirmation by text message or as a QR code. People waiting simply open it, with no app and no password.
Who is behind GraceFlow?
GraceFlow is developed by GraceBit AG in Nürensdorf ZH and operated in Switzerland. If you have questions, our team helps you directly.
From our insights
More on waiting times.
Contact
Ready to make waiting visible?
Sign up free on graceflow.ch. No credit card, no installation.
Or directly:+41 44 258 40 00info@gracebit.ch