No crowding at reception
People take a ticket on arrival and sit down. Your reception team looks after patients instead of managing the queue.
A product by GraceBit
GraceQ: Order in the waiting room. Overview for the team.
The ticket solution for emergency and walk-in practices: take a ticket on arrival, take a seat, get called. No crowding at reception, and a full overview for your team.
- Ticket system
- Live display
- Statistics
- Swiss hosted
In short
GraceQ is a queue and call system by GraceBit AG for emergency and walk-in practices: patients take a ticket on arrival, a live display shows the order, and the team manages call-ups and sees statistics. It runs in the cloud under Swiss data protection law.
01 — Try it live
Take a ticket.
On the left, the ticket machine at the entrance; on the right, the display in the waiting room. Give it a try.
Your number–Take a ticket to join the queue.
‘Call next person’ is the button your team presses in the GraceQ dashboard.
Waiting room displaylive
Now serving
A 41
Room
2
Up next
A 42A 43
02 — How it works
Four features, one calm waiting area.
Take a ticket
- People waiting join the queue themselves
- The order is clear to everyone
Live display
- Who is up, who comes next
- Visible across the whole waiting area
Overview for the team
- Queue and call-ups in one place
- Assign rooms and practitioners
Statistics
- Waiting times and patient volume
- A basis for staff planning
03 — A look inside
What GraceQ looks like day to day.
Real views from the system, with test data.
04 — In use
In use at Permanence Winterthur.
Since late 2025, GraceQ has been in daily use at an emergency practice with walk-in patients.
Permanence Winterthur · Walk-in emergency practice, Winterthur station
«With central control in the cloud and automated statistics, GraceQ reduces waiting-room chaos, takes pressure off the team and lastingly improves the patient experience.»
- In use since Q4 2025
- Ticketing, live display in the waiting room, reports for site management
- Hosted in Switzerland
05 — Benefits
What changes in your practice.
A fair order
The display shows everyone the same thing. No more arguments about who goes first.
Data for planning
Patient volume by time of day and weekday shows you when you need more staff.
06 — FAQ
Common questions about GraceQ.
Which practices is GraceQ suitable for?
For emergency and walk-in practices, and for any business where people wait without a fixed appointment.
What is a queue call system?
A queue call system manages the order in the waiting area: everyone who arrives gets a numbered ticket, and a display calls up the next number. GraceQ combines this with an overview for the team and statistics on volume and waiting times.
What hardware do I need?
For the display, a screen with a browser is enough. Tickets can be issued at reception, on a tablet or via QR code. We advise you on the set-up.
Where is the data hosted?
GraceQ runs in the cloud, and we operate it under Swiss data protection law.
How quickly is GraceQ up and running?
After a short set-up with your team. We show you how it works in the demo.
From our insights
More on the waiting room.
Contact
Want order in your waiting room?
We’ll show you GraceQ in a short demo, on site or online.
Or directly:+41 44 258 40 00info@gracebit.ch